Customer Feedback on the Netflix™ Service
• Kevin L - “My experience with Netflix has been this...I sent three movies back yesterday, Monday October 27, 2008. I got an email notification that the movies were received today, Tuesday October 28. And I will receive the new ones tomorrow October 29. It happens like that 90% of the time. Once in a while there is some delay, but usually only a day or two.”
• Julie A - “I send my movies one day, they arrive at Netflix the next and I receive my new movie the day after.”
• Kelly - “Netflix. They are super fast in shipping and not expensive.”
• Krista - “I've used netflix for 2 years and never had a problem they couldn't instantly fix. Great service.”
• John B. - “It's awesome, I've been with them for four years, and love their service. Now and then, you may have to wait for a popular movie, so be sure if you want to see it, get your name in early on your queue. They have several tiers, depending on how many DVDs you want. Three works well for me, and it's under $20.00 a month, and are delivered to your mail box. With a prepaid envelope. And no late fees, so if you want to keep it for a week or so, that's fine. I prefer to watch them when I get them, and return it, for my next selection.
Being a former Brit, I can rent hundreds of British shows, as well as many American ones.”
• Krissy - “its well worth the money. Sign up for a free trial first. I love it and they get DVDs shipped to you fast. If there is something wrong with the movie you recieve than you simply go online, report the problem, they ship another copy the next day and you send in the bad one as soon as you can.”
• Julii - “I'm a Netflix customer as well and I love them. They have the best customer service!!”
• Nancy - “I love Netflix-- I don't like going to the movie theatre or the video store, so it is perfect for my lifestyle, I pick out what I want and they mail it out and so forth-and it is nice not having to drive anywhere -”
• Barry - “I love Netflix! Easy to use, great movie selection, quick FREE shipping, no due dates, you can watch some movies instantly, good review and rating system, personalized movie recommendations and so much more. I've had issues with a few disks not working, but you just submit an online form and they ship a new one right away. No need to return the faulty disk before getting the working one. I like the two or three disk option, that way you can return one and get new ones and still watch the other if needed. I would choose Netflix over Blockbuster. Looking at how much movies each boast having, Netflix carries 20,000 more titles. The streaming video is very clear, just all the movies aren't available. There is a decent selection though. There are different plans for number of movies at home and number of movies you are able to stream. The unlimited streaming isn't much of a price difference. I have 1 disk, unlimited disks a month and unlimited streaming for less than $10. If being able to return your movies to the store is a big deal and your taste in movies is more mainstream, Blockbuster would be the better choice.”
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